questions that are frequently asked

Do you deliver? Where to?

We are more than happy to deliver your hamper to you if you are within a 30 Mile Radius of our kitchen base. Please note that a delivery fee will apply outside a 5 Mile radius of our base.

Otherwise, you are more than welcome to collect the hamper from us (we are based in Addlestone, Surrey KT15).

How much notice do I need to give you to book a picnic?

As a rule, we need 2 day’s notice. Although we do get very booked up at weekends, so the more notice the better!

Delivery to Battle Prom Concerts?

A delivery charge does not apply to any of the Battle Prom Concerts as delivery is free of charge to the event where it is being held on the day of concert only.

Please note we will not deliver elsewhere for these concerts.

how does my picnic arrive?

Your picnic will be delivered by one of our team in a refrigerated van or from one of our cool box carriers. Our picnics will be boxed up in a hamper with all your contents inside.

Where do I collect my picnic at an event?

If collecting from an event, please go to the picnic collection point inside the front gates. We will have a stand and tent with all the information so that we can give you your picnic and get you on your way to enjoy the fun.

Collection of picnics will only be available from gate opening times, for 3 hours.

What's included in my picnic?

All of our picnic baskets are made fresh each morning with the menu items you selected. They include cutlery, plates, napkins & drinks that you’ll need for your picnic,

We don’t provide blankets (unless purchased from us) or cushions so make sure you grab a couple before you head off.

What do i do with my picnic basket afterwards?

All picnic baskets are for you to keep. The base price includes a cardboard picnic basket which can be disposed of after you have finished.

How do I pay?

We require payment for all hampers at least 72 hours before the picnic. This can be done through our Website or you can make an electronic transfer. These details will be provided to you in an email on confirmation of your order.

I have special dietary requirements

We know that there is always one or two that have special dietary requirements. Just let us know your requirements and we’ll find something to suit you.

Kids baskets

We know that kids often don’t like the stuff we like! So we also do picnic baskets for children aged 4 – 11 years.

Unlike adult baskets children’s baskets are catered for 1 child and come in a disposable basket.

How do I cancel my order?

We require 72 hours notice if you decide to cancel your picnic.

How long are vouchers valid?

Vouchers are valid for six months from purchase. This will be stated on your voucher.